Job Descriptions

Under administrative direction, is responsible to plan, organize, direct and review the activities of the Information Technology (I.T.) Department including functions such as information technology services, system development and support, network services, cybersecurity, Geographic Information Systems (GIS), the overall responsibility of all I.T. functions of the City and any other functions assigned by the Deputy City Manager and City Manager to provide leadership to the department and City organization. Performs other job related work as required.

This position is designated as management for Labor Relations purposes and is considered exempt under the Fair Labor Standards Act (FLSA).

Receives direction from the Deputy City Manager and City Manager. Direct management and supervision responsibility over the Information Technology Department including subordinate manager and staff.

DISTINGUISHING CHARACTERISTICS

This is a department director classification responsible for the direction of a discrete departmental organizational component and divisions in the Information Technology Department.

Serves as a member of the City executive team with responsibilities for establishing and overseeing programs and policies related to the Information Technology functions; demonstrates professional competence while working as a team member and exercise independent judgment in a number of confidential and sensitive areas. Duties and responsibilities are performed in accordance with municipal codes, ordinances, City policy, federal, and state regulating entities.

ESSENTIAL FUNCTIONS - Duties may include but are not limited to:

• Manages the organization and coordination of information technology and other related activities and programs with department staff, other City departments, City Council, outside agencies and the public.
• Manages and is responsible for overall cybersecurity for the City including development, implementation of most current mitigation strategies.
• Manages and is responsible for GIS services for the city through subordinate Information Technology Manager and GIS Coordinator.
• Oversees the preparation of specialized budgets related to assigned activities; assists in budget implementation; participates in budget forecasts; administers the approved budget.
• Establishes department goals, objectives, strategies and priorities.
• Ensures close coordination with other City departments and affective outside groups.
• Prepares highly complex and technical reports; documents policies and procedures; performs research.
• Confers with and makes recommendations to the Deputy City Manager and City Manager regarding projects and programs.
• Manages the selection and discipline of departmental personnel.
• Develop and mentor manager and staff to include training and performance reviews.
• Makes presentations before various groups, including City Council, Commissions, and professional and public meetings, as needed.

• Participates in recruitment and selection activities; makes recommendations for appointment of new staff; assists with staff orientation and training.
• Supervises staff including provision of timely performance evaluations; recommends and implements approved discipline; provides staff development; and maintains high standards necessary for efficient, professional operations.
• Provides technical assistance and attends meetings of various boards and commissions.

• Answers questions; provides information to the public; recommends corrective actions; investigates, reports, documents and resolves complaints.
• Builds and maintains respectful, positive working relationships with staff, supervisors, outside agencies and the public using principles of good customer service; provides effective conflict resolution, as needed.
• Attends assigned meetings and training; interacts with outside agencies and commissions; provides leadership for teams, or committees, as needed.
• Models appropriate professional management conduct; maintains appropriate confidentiality of sensitive information; complies with and supports City policies and procedures, labor laws, and MOU provisions.
• Attends assigned meetings and training; interacts with outside agencies and commissions; provides leadership for teams, or committees, as needed.
• Assures staff works in a safe manner; follows safety requirements; monitors and assures compliance with regulations and other legal requirements.
• Utilize automated equipment to prepare documents and maintain data related to department operations.
• Perform related duties as assigned

Knowledge of:

• Principles and practices of information technology, especially in local municipal government.
• Best practices and current information technology.
• Information technology systems and enterprise resources planning (ERP) systems.
• System administration and security protocols, especially in cybersecurity.
• Enterprise networking and wireless technology.

• Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs.

• Pertinent Federal, State, and local laws, codes and regulations.

• Municipal structure and organization in a Mayor-Council/City Manager form of government.

• Principles of employee supervision, career development, and training.

• The concepts of word processing, spreadsheets, micro-computer, and mainframe computer applications.

• Modern methods of records and project management.

• Safe work practices and related regulations.

• Principles of public speaking, conflict resolution, and excellent customer service.

Ability to:

• Develop, plan, organize and implement Department goals and objectives.

• Administer a variety of City-wide programs and administrative activities; implement and manage complex system upgrades and/or replacements; manage all aspects of life cycle management for critical information systems throughout City departments.

• Develop and implement department policies and procedures.

• Supervise, train, and evaluate assigned personnel.

• Prepare a variety of complex and comprehensive reports and documents.
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of agency goals.
• Effectively and fairly negotiate appropriate solutions and contracts.
• Manage resources within budget and policy parameters.
• Plan, organize, direct, and supervise the work professional, technical, and office support staff.

• Make presentations before groups and represent the City in public forums.

• Read and comprehend complex laws and regulations and initiate policies and procedures for their implementation.

• Use computer and needed programs effectively.

• Communicate effectively, orally, electronically, and in writing.

• Establish and maintain cooperative working relationships with City officials, employees, and the general public.

• Provide users with cost effective long-range solutions to complex systems and technical problems; develop, justify, acquire and implement major information technology related projects and programs.
• Properly interpret and make decisions in accordance with laws, regulations, and City policies.
• Analyze departmental technology system needs and requirements; identify goals, objectives, and conflicts, examine alternatives; develop recommendations and implement solutions; develop project plans; organize and monitor the work of others.
• Design and manage complex technology projects.
• Assist City departments in conducting procedure analysis and feasibility studies.
• Maintain a high level of customer service.

Five (5) years of increasingly responsible experience in the technology field and an additional two (2) years of managerial or supervisory responsibility that would have provided the opportunity to develop the required skills, knowledge and abilities to serve as Information Technology Director.

EDUCATION

Possession of a Bachelor’s Degree from an accredited college or university in business, public administration, computer science, information systems or a closely related field

Possession of a Masters Degree in Public Administration or a closely related field.

Possession of one or more of the following certifications is desirable:

Certified Chief Technology Officer

Certified Information Systems Security Professional

Microsoft Certified Systems Engineer

Possession of an appropriate and valid California Driver License at the time of appointment and ability to maintain it as a requirement for continued employment. Individuals who do not meet this requirement due to a physical disability will be considered for accommodation on a case-by-case basis. Maintenance of a valid California Driver License and proof of automobile liability insurance thereafter is a condition of continued employment.

Work is typically performed in an office environment; occasional work in cooled air conditioned data center/server rooms; occasional work outside in various types of inclement weather; occasional work in confined spaces. Work may take place at off-site locations throughout the City,

• Mobility: continuous use of keyboard; frequent sitting, standing; occasional walking, bending, squatting.
• Lifting: frequently up to 10 pounds; occasionally up to 20 pounds.
• Vision: constant use of overall vision; continuous computer use; occasional color and depth vision.
• Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching.
• Hearing/Talking: frequent hearing and talking, in person and on the phone.
• Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone.
• Environmental: frequent exposure to noise.